HOME ON THE RANGE PET SITTING LLC COMPANY POLICIES & PROCEDURES


🐾 Attention Dog Owners! 🐾

A mysterious yet highly contagious disease is affecting dogs across the US and is similar to the symptoms of kennel cough or canine influenza. Be on the lookout for signs of upper respiratory illness in your dog, such as sneezing, coughing, nasal and/or eye discharge, and lethargy.If you suspect your dog may be affected, contact your veterinarian and let Home on the Range Pet Sitting LLC before any services begin.This is an evolving situation, and I will share information as soon as I have it.


PLEASE NOTE:ALL INVOICES ARE DUE PRIOR TO 1ST VISIT

Effective, October 1, 2023 our rates will go up $3 per every visit we offer. Overnights/Live-Ins will go up $10 per every visit. All holidays will be $10 extra per visit

GAS SURCHARGE:Currently adding $2 per visit

With the fuel prices at an all-time high we were forced to charge a $2 per visit fuel charge. This benefits our professional pet sitters individually not the company.As we all know, fuel prices fluctuate from time to time based on market conditions.However, fuel is not the only cost that has risen dramatically.Prices are insane right now and for a business like ours it affects us greatly on a daily basis.


CANCELLATION POLICY

Our cancellation policy is pretty lenient. We understand that life happens and schedules change. We typically give everyone a free pass once. Our official cancellation policy for all pet sitting clients are as follows: Except for holiday periods, cancellations may be made up to one day (24 hours) in advance of the first scheduled visit with no cancellation fee. Cancellations of less than 24 hours are due in full. THERE ARE NO CREDITS OR REFUNDS FOR EARLY RETURNS HOME.

THERE ARE NO REFUNDS FOR CANCELLATIONS, REFUNDS ARE CREDITED TO FUTURE SERVICES.


IMPORTANT: 3rd Party Visitors During our Services:

We always ask at the pre-interview and now will also be asking at the meet and greet if anyone else will be at your house or property during our visits, even if there will be cars there.If we get there and someone is there, we will not enter the home and will call the police in the event of an unknown entity on the premises.Additionally, if a car is there on dailies that we don't know,we won't go in.We don't like to be in a home with someone there that is not the owner.It isn't safe, people are unpredictable.It is extremely uncomfortable to share a house with a stranger.It also allows various miscommunication between us and 3rd parties and ultimately, we will NOT be held liable for any damage to pets or property.At that time, we will get in touch with the client. Safety is my number one priority for my sitters and for your pets.A lot of us pet sitters do those drop in checks, or sometimes dog walks late at night or early in the morning and so we want to make sure that they are safe doing those and that we keep the pets safe as well.We require safe clean private accommodations.

Home on the Range Pet Sitting LLC politely declines to provide pet sitting services if you have family or guests staying in your home while you are gone. Only Home on the Range Pet Sitting LLC can care for your animals in your absence.We do not share or alternate visits with family members/friends/neighbors/roommates while you are away from start to finish – NO EXCEPTIONS. This is to assure consistency in both the scheduling and optimum care of your pets while you are away. We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, Home on the Range Pet Sitting LLC will not be held liable for any damages or problems that may arise as a result. In addition, our insurance does not cover the act of failure or failure to act of third parties, including but not limited to neighbors, friends, relatives or other service providers that enter your home for any purpose while we are caring for your pets. Please inform us at the time of the meet and greet of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. Home on the Range Pet Sitting does not accept liability for other persons who will be in your home during pet care and health services. If you have a roommate, it is my policy, that we need his/her information so I can get him/her checked out for safety reasons. Nothing weird about being careful and cautious. I would never want to suggest he/she will do anything, but we don't know them.There’s a lot of what ifs and my primary concern is for the safety of my sitters and the safety of my clients’ pets.


KEY POLICY/ACCESS TO HOME – Why does my pet sitter need a key?


There is nothing like meeting with a client and when we get to the part about whether they have a key for us we are met with deer in headlights blank stare.Often people say they do not have a spare or they do not even know where the key is because the never lock it. Many times, clients want to provide us with their garage door opener or code to the keypad as our sole means of entry. We are happy to enter/exit through whichever door they prefer and if it is the garage, that is fine with us, however, we still prefer a key.


Why do we still need a key? Well, the power has been known to go out occasionally, Garage door openers break. Batteries die. Trust me, if it CAN happen, it WILL happen to us and already HAS.

Please remember garage codes do not always work in in very cold weather & hidden keys may be impossible to retrieve in deep snow or ice.


If we do not have a key and one of the above scenarios happens, we would:


·Call your emergency contact and hope they would take pity on us and drive over and let us in.

·Call a locksmith and wait for them to arrive and let us in.

·Leave and come back later in hopes that the power came back or.


All the above options would also mean an unexpected invoice for the extra time or services involved not to mention the delay in your pet’s care. There is nothing worse than having a dog on the other side that door desperate to get out and not being able to get to them! These scenarios are all avoidable by providing your pet sitter with a key. It ensures our schedule runs smoothly and is just one more detail that will give you peace of mind knowing your pet sitter can get in to care for your fur babies.


New clients often ask me if I should keep or return their keys when their trip is over. Some people feel more comfortable with having their sitter return the keys at the conclusion of their trip. Others are more comfortable knowing that their sitter has their key on file for future use. We leave it completely up to our clients to make that decision. They have your key for future use! Letting your pet sitter keep your keys on file means that they will be ready for your next trip or visit that you schedule. If they do not have your key on file, you will have to scramble to arrange a meeting time for key pick up. It’s one less thing you’ll need to worry about when planning your vacation. Last minute visits! One of the best reasons to have a pet sitter on call is for last minute needs. Sometimes you may need to take a last-minute trip or called out of town with little warning. If your pet sitter does not already have your key on file, they will not have a way to get into your home!


For Home on the Range Pet Sitting LLC to provide services for your pet(s), it is necessary for us to have at least 1 key to your home. Key needs to be tested at the initial Meet & Greet/Free Consultation. If keys are not available to be picked up and tested at the Meet & Greet, it is your responsibility to test the keys and make arrangements with us to pick them up no later than 24hrs before 1st service. We are more than happy to use alarm codes, door codes, and garage codes for access to the home, but please understand if there is a power outage this could prevent us from entering.


If you allow your assigned pet sitter to have a copy of your key, it will be kept on file in our software assigned to that pet sitter. If only 1 key was provided, we reserve the right to make a copy of the key for a fee of $5 which will be added to the invoice. The second copy allows us to send another sitter if your assigned sitter is delayed or experiences an emergency.


You are welcome to use a lockbox or hide a key at your property. If you chose to use a lockbox or a hide a key, Home on the Range Pet Sitting LLC is not liable for any theft or damages that may occur because of your choice to use this method for key access.


We will NOT lock your key inside the house after your last scheduled service. Locking the key inside the house could prevent us from accessing your home if you are delayed in returning.


We understand if you do not want to provide keys at the Meet & Greet and do not wish for us to keep a key on file. We will pick keys up before service and return keys after service for a fee of $20 for each trip. We require that keys be picked up a minimum of 24hrs before first service. If you do not have keys on file with us or use a lockbox at your home, you will need to make sure your emergency contact that lives within walking distance has a key and is available to allow entry for the assigned pet sitter during the designated service window. Please be aware if we have your keys and you do not use our services for two full years your keys will be discarded. It is the client’s responsibility to keep all entry methods updated in the profile and tested before each use of service.


COMPANY POLICIES/PROCEDURES:

1.Pet Sitting visits: 7 days a week beginning at 6 a.m. The latest regular visits are scheduled for 9 p.m.

2.Visit times: Home on the Range Pet Sitting LLC will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate all clients. We will do our very best to arrive at the appointed times.

3.Inclement Weather: All our client’s entrust Home on the Range Pet Sitting LLC to use best judgment in caring for their pet(s) in the event of inclement weather, which can be defined as weather severe enough to warrant school or government office closings. If we need to put our Inclement Weather Policy into effect, all Clients will be notified by Home on the Range Pet Sitting LLC via email/phone/text. The Sitter/Walker will make every reasonable effort to reach Client’s home, although the service schedule may be altered due to circumstances. If the Sitter/Walker is unable to drive safely to Client’s home, we will attempt to contact Client by telephone, and/or email. If no contact can be made either with Client or the emergency contact, we will provide service as soon as conditions allow safe access to Client’s home.

Out of town Clients- Inclement Weather:Rest assured we will do everything in our power to get to your home. Before leaving town, please provide Home on the Range Pet Sitting LLC an emergency contact, and/or neighbor contact that we can reach in case the weather is so severe we are unable to arrive at the scheduled time. Please make arrangements to have them on-call to care for your pets. In order to make emergency arrangements, we need their contact number.

Duration of Walks- Inclement Weather:Walks times may be shortened in cases of extreme weather. Your buddy will certainly receive a break that they need, however, just like people, pet’s cold tolerance can vary from pet to pet based on their coat, body fat stores, activity level, and health. We are aware of your pet’s tolerance for cold weather and will adjust accordingly. We may need to shorten your dog’s walks in very cold weather to protect us both from weather-associated health risks. Arthritic and elderly pets may have more difficulty walking on snow and ice and may be more prone to slipping and falling. Long-haired or thick-coated dogs tend to be more cold-tolerant but are still at risk in cold weather. Short-haired pets feel the cold faster because they have less protection, and short-legged pets may become cold faster because their bellies and bodies are more likely to come into contact with snow-covered ground. Pets with diabetes, heart disease, kidney disease, or hormonal imbalances (such as Cushing’s disease) may have a harder time regulating their body temperature and may be more susceptible to problems from temperature extremes. Our team will make the best decision on the needs of your fur-baby.

Winter is in full swing.With the unprecedented cold temperatures and wintry precipitation, many pet sitters have been forced to deal with the new pet-sitting issues inclement weather causes.Even for pet sitters who are accustomed to harsh winters, harsh weather can take a toll on our physical well-being and has been challenging and damaging to the morale of even the most experienced pet-sitting business owners and their staff sitters.Not to mention, icy roads, blizzard conditions and deep snow make it more important than ever for pet sitters to exercise caution to avoid slips and falls.Obviously, my pet sitter’s safety comes first. It’s important for us to plan ahead and talk to our clients in advance about preparations that need to take place for winter weather.

FEEDING - Please update us with information on the feeding routine including a more efficient way to feeding horses/livestock during the winter months, since foraging may no longer be an option. Hay/feed needs to be in an accessible, safe, unobstructed location for our sitters to manage safely and easily. Outdoor pets will require more calories in the winter to generate enough body heat and energy to keep them warm – talk to your veterinarian about your pet's nutritional needs during cold weather.

WATER - It is crucial to ensure that sufficient water is always available, and in the winter that means providing heated tubs and troughs for all outdoor animals.

HOSES - Managing hoses all winter is miserable. That hose lying on the ground is going to get so darn cold it won’t take but a few minutes for the water to start to gel up. Yep! I distinctly remember one night during a blizzard, trying to get frozen hoses somewhat coiled so I could get them back up to the barn. I was so ready to just lay down in the driveway and give up. I'd rather die than drag a hose around that is frozen, so that is always the last option for me. The expandable hoses are easier to carry around and store–with low expectation that they’ll survive past spring, but worth it. Please let your sitter know the do's and don'ts of hoses and hose connections at your house during the winter months.

ADEQUATE SHELTER - Horses require adequate shelter from both the wind and the rain to maintain their resistance to cold. A three-sided, covered shelter is recommended for horses that are kept outside. It is critical to ensure that any enclosure has adequate ventilation as inadequate ventilation can raise the humidity, increasing the chances of getting chilled.

If your dog or cat is outdoors much of the day for any reason, they must be protected by a dry, draft-free shelter that is large enough to allow them to move comfortably, but small enough to hold in body heat. The floor should be raised a few inches from the ground and covered with cedar shavings or straw. The doorway should be covered with waterproof burlap or heavy plastic.

Pets who spend a lot of time outdoors need more food in the winter because keeping warm depletes energy. Routinely check your pet's water dish to make certain the water is fresh and unfrozen. Use plastic food and water bowls; when the temperature is low, your pet's tongue can stick and freeze to metal. It is crucial to ensure that sufficient water is always available, and in the winter that means providing heated tubs and troughs for all outdoor animals.

WALKING/PLAYING - When is it too cold to walk dogs? “The rule of thumb is ‘if you're cold, your dog is probably freezing.’ A walk to eliminate and stretch your legs is OK. A 45-minute forced march...not so much.”

Cold and pets don’t mix well in many cases. A dog’s degree of cold tolerance can vary – just like with a person. Some dogs that are accustomed to cold and have a dense fur coat will do fine, even into the single digits, if they can stay dry and out of the breeze. A little Chihuahua with no fur and no tolerance to the cold won’t. Dogs that are acclimated to cold conditions will do better than those that haven’t been gradually exposed.

SAFETY POLICY - All snow & ice removal on client property is the responsibility of the client. Please make arrangements for someone to clear your driveway and walkways and any entrances being used by your pets & pet sitter.

If we cannot enter your driveway or walkways safely you will be notified. We will try again to gain safe access at your next scheduled visit. It's important to have a plan in place to ensure we are not spending exorbitant amounts of time in frigid conditions to “dig” our way to clients’ front doors for your pet-sitting visits—and it’s important that pet owners understand their cooperation is vital in ensuring you can properly reach and care for your pets.

PLEASE provide shovels, flashlights, and sand or pet safe ice melt at all entries being used by your sitter & pets. This is required for the safety of the sitter and pets.

KEY POLICY/HOME ENTRY - Please remember garage codes do not always work in in very cold weather & hidden keys may be impossible to retrieve in deep snow or ice.

I am often asked by new clients if I should keep or return their keys when their trip is over.Some people feel more comfortable with having their sitter return the keys at the conclusion of their trip. Others are more comfortable knowing that their sitter has their key on file for future use.We leave it completely up to our clients to make that decision.They have your key for future use!Letting your pet sitter keep your keys on file means that they will be ready for your next trip or visit that you schedule. If they do not have your key on file, you’ll have to scramble to arrangea meeting time for key pick up. It's one less thing you’ll need to worry about when planning your vacation. Last minute visits!One of the best reasons to have a pet sitter on call is for last minute needs. Sometimes you may need to take a last-minute trip or get called out of town with little warning. If your pet sitter does not already have your key on file, they won't have a way to get into your home!

In order for Home on the Range Pet Sitting LLC toprovide services for your pet(s), it is necessary for us to have at least 1 key to your home.Key needs to be tested at the initialMeet & Greet/Free Consultation.If keys are not available to be picked up and tested at the Meet & Greet, it is your responsibility to test the keys and make arrangements with us to pick them up no later than 24hrs before 1stservice. We are more than happy to use alarm codes, door codes, and garage codes for access to the home, but please understand if there is a power outage this could prevent us from entering.


If you allow your assigned pet sitter to have a copy of your key, it will be kept on file in our software assigned to that pet sitter.If only 1 key was provided, we reserve the right to make a copy of the key for a fee of $5 which will be added to the invoice.The second copy allows us to send another sitter if your assigned sitter is delayed or experiences an emergency.

You are welcome to use a lockbox or hide a key at your property.If you chose to use a lockbox or a hide a key, Home on the Range Pet Sitting LLC is not liable for any theft or damages that may occur as a result of your choice to use this method for key access.

We will NOT lock your key inside the house after your last scheduled service.Locking the key inside the house could prevent us from accessing your home if you are delayed in returning.

We understand if you do not want to provide keys at the Meet & Greet and do not wish for us to keep a key on file.We will pick keys up before service and return keys after service for a fee of $20 for each trip.We require that keys be picked up a minimum of 24hrs before 1stservice.If you do not have keys on file with us or use a lockbox at your home, you will need to make sure your emergency contact that lives within walking distance has a key and is available to allow entry for the assigned pet sitter during the designated service window.Please be aware if we have your keys and you do not use our services for two full years your keys will be discarded.It is the client's responsibility to keep all entry methods updated in the profile and tested before each use of service.

SURVIVING THE WINTER - In addition to focusing on preparation, personal safety and pets’ safety this time of year, there’s another important quality to help pet sitters survive this harsh winter—patience. On the worst days, when it’s too cold to walk even the most energetic dogs, when you’ve had to shovel your way to a client’s door or have had to change a flat tire as sleeting rain pelted down, remember…Spring is coming! Our commitment to providing pet care in even the harshest conditions sets us apart and we hope our clients are surely grateful for the peace of mind we provide, particularly during seasons like this.

5.Vaccinations/Immunizations: Home on the Range Pet Sitting LLC requires that all pets have the necessary vaccinations and immunizations before service begins. I may ask to see expiration dates for rabies vaccinations.

6.Unforeseen Purchases: Please remember to leave adequate (or more!) food, litter, litter box scoops and bags, cleaning supplies etc. for your pet’s needs. If you do not, Home on the Range Pet Sitting LLC will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well-being of your pet while you are absent. I will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition, there will be a $10 delivery trip fee if Home on the Range Pet Sitting LLC needs to pick up supplies for your pet.

7.Pet Waste: Home on the Range Pet Sitting LLC will properly dispose of all pet waste. I do request that you provide cleaning products & plastic bags for this purpose and indicate where you would like these waste bags disposed.

8.Leashes: All dogs will be required to be on leash during outdoor walks.

9.Animal Behavior/Dogs in Heat: Animals behavior can be unpredictable. Home on the Range Pet Sitting LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if Home on the Range Pet Sitting LLC is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Home on the Range Pet Sitting Pet Care provider or by the animals. Home on the Range Pet Sitting LLC will not care for pets that are in heat. When a dog is in heat, we do not want them to get pregnant while in our care. Even if dogs are well behaved, there is always the chance their hormonal changes will lead to erratic behavior which causes problems and they can be territorial and display aggressive behavior, including both the female and the male. This puts us in a potentially dangerous situation. At Home on the Range Pet Sitting LLC, we want to be overly safe. We make sure we do not run into any problems, so we have put together these rules:

·Dogs that are in heat will only be exercised under supervision within their own yard. This means that they will not be taken on walks. If there is not a fence, we will walk your dog in the immediate vicinity around your home.

·When the fence is not found to be enough (too short, dog is able to climb it, holes, etc.) the dog will be kept on leash even when in your own yard.

·If there are intact males in the house, then there must be a foolproof way to keep them separate. Solid walls, preferable two, will always need to separate them!

·We will change diapers if the female is agreeable, which must be determined by our sitter before the trip.

·Any messes must be contained to hard floors; we will not clean up blood messes on carpet or in crates. We will change out blankets when needed.

·Appropriate time must be scheduled taking all the concerns in consideration. We do require 30 minutes for dogs, but if your dog's cannot be together then we might require a 45 minute or hour-long visit in order to make sure they all get enough attention and activity. We also need to factor in any cleaning time that might be needed.

10.Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. Home on the Range Pet Sitting LLC does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.

11.Other dogs: I will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, I will do my best to keep interaction at a minimum and move away from them.

12.House Cleanliness: Home on the Range Pet Sitting LLC will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated. Home on the Range Pet Sitting LLC may charge a reasonable fee for clean-up time.

13.Privacy Policy: All your information will be kept private and confidential. Home on the Range Pet Sitting LLC highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Home on the Range Pet Sitting LLC will be caring for your pets and your home.

14.Unsecured Pets: Home on the Range Pet Sitting LLC is not responsible for free-roaming or outdoor pets in the event of illness, injury or loss of death. All pets should have some form of permanent ID and it is recommended that they remain in the home or confined to a secured yard or pen for their own safety during the client’s absence.

15.Extended Absence: Home on the Range Pet Sitting LLC will care for your pets only for the time specified in the contract. Should your absence be extended, the Client must notify Home on the Range Pet Sitting LLC of his/her new return date. Home on the Range Pet Sitting LLC assumes no responsibility for any pet neglect if the pet parents are negligent in the notification of the revised return date.

16.Pet Proof: It is your responsibility to pet proof any areas of the home and/or property to which the pets have access. Home on the Range Pet Sitting LLC does not assume responsibility and has no liability for any injuries the pets may sustain, or property damage the pets may cause to your property or the property of another. In the event, that we must pick up your pet at the animal shelter, you must reimburse the shelters fee plus roundtrip time and mileage the sitter incurs.

17.Refusal of Service: Home on the Range Pet Sitting LLC has the right to refuse service for any reason. Bites must be reported to local authorities as required by laws. You are liable for Home on the Range Pet Sittings LLC medical expenses and damages that result from an animal bite.

18.Payments: Home on the Range Pet Sitting LLC accepts Cash, Checks, Venmo, Apple Pay, Zelle or Debit/Credit Card. All payments are due at the time of or prior to the first visit. Please make all checks payable to Home on the Range Pet Sitting LLC.

19.Returned Check Charges: There is a $50 fee for all returned checks.

20.Late Payments: There is a 3% late charges fee for all late payments. Payments are considered late if not received within day of departure. There is a 7-day grace period following the date of the first visit before 3% late fees are charged.

21.Does your dogs have access to outside? Some dogs have a doggy door and can go outside to potty as needed. In an instant like this, they may only need one visit per day. This depends, of course, on how often they are usually fed. If a dog does not have access to the outdoors the minimum number of visits is 2 visits per day to allows the dog to get a bathroom break approximately every 10 to 12 hours.

22.Crates/Kennels:If dogs are crated, then dogs never should be left in their crates for more than half the day, or longer than overnight.Our experience is, if they are left too long in a crate, they can develop “cage rage,” and become depressed, anxious or fearful.3 visits per day is the minimum for dogs that are crated.4 or more visits per day are required if they are not used to this routine or are 6 months and younger.You will need to show the pet sitter where the crate is located.Please show them how the crate opens and closes.And demonstrate the procedure to better understand the dog’s behavior.

23. Returning Home Early or Late:When you arrive home, call your pet sitter first thing. If you are delayed in returning home, please call Home on the Range Pet Sitting LLC ASAP so that we can arrange additional visits. This is an additional reason why it is very important to call your pet sitter the minute you arrive home. If you do not let Home on the Range Pet Sitting LLC know of your arrival, and we make an unnecessary visit, you will be billed for the visit.

24. Why We Don’t Offer In Home Boarding:I’m surprised at the number of phone calls we get from people wanting to drop their dogs (or cats) off at my house for boarding. Our website and policies clearly state we do “in YOUR home pet care”, yet they still contact us.

Why DON’T we do board?It’s easy money, right?First and foremost, my home is my castle.

I don’t want to bring work home with me. We all have our own pets. I don’t want or need any more pets in my house! When I’m done with pet sitting for the day, I want to come home and relax.

Second, it’s not LEGAL for me to do so!I cringe when I see listings on the Rover or Facebook pet sitting websites offering in home boarding. The vast majority of the people on there are boarding illegally and they don’t even realize it. Why? Because they live in an area not zoned for that type of service and they are not charging sales tax on the service.Many don’t even require a trial run to make sure the dog will get along with any other dogs or pets in the home or other guest dogs.

Home on the Range Pet Sitting LLC abides by all local, state and federal laws. We are an award winning, legitimate business and offer in YOUR home pet care. That’s it. We have our niche, and we are sticking to it!

25.Pet Taxi Terms and Conditions:

·I am entering into an agreement between Home in the Range Pet Sitting LLC and myself for pet taxi services. Home on the Range Pet Sitting LLC agrees to provide pet transport services to the client in a reliable, trustworthy and caring manner.

·I authorize Home on the Range Pet Sitting LLC to perform pet taxi services as outlined in the client/pet profile and policies, which shall become part of this contract. Prior Payment Arrangements must be made with the Vet, Groomer, Boarding facility etc. Home on the Range Pet Sitting LLC is not responsible for any fees due upon pick-up or drop-off of my pet from any other facility.

·I accept my responsibility in the proper restraint of my pet prior to transport for the safety of my pet and the driver/handler.

·I attest to the fact that all licenses and vaccinations required by the city and county in which I reside are current and available for verification. If my pet(s) is not current, I will be responsible for any incidences that arise from complications associated with the lack of proper vaccinations.

·I will knowingly and with good faith not create an appointment for an aggressive pet(s) that may intentionally injure another animal, driver/handler or person in proximity. I will also be responsible for any physical damage done to the Taxi or restraints required to securely transport my pet(s).

·The client will be responsible for all medical expenses and damages resulting from an injury to the driver/handler or other persons or pet(s) by the pet(s). The client agrees to indemnify and hold harmless Home on the Range Pet Sitting LLC in the event of a claim by any person injured by the pet(s)

·I will knowingly and with good faith disclose any medical conditions my pet has prior to transportation and Authorize Home on the Range Pet Sitting LLC to obtain any emergency veterinary care that may be necessary during the time spent with my pet. I accept responsibility for any charges related to this emergency care. I also authorize Home on the Range Pet Sitting LLC to utilize an alternative veterinarian in the event my primary vet is unavailable. Every effort will be made to contact me prior to obtaining emergency care.

·If my pet is picked up and is sick or injured, I will not hold Home on the Range Pet Sitting LLC liable and will seek compensation from the responsible party.

·I agree to reimburse Home on the Range Pet Sitting LLC for any additional fees for providing emergency care as well as any expenses incurred for unexpected transportation or supplies.

26.Home on the Range Pet Sitting LLC is authorized to charge your card on file for outstanding balances or deposits. Balance paid in full.

27.It is expressly understood that Home on the Range Pet Sitting LLC shall not be held responsible for any damage to the client's property, or that of others, caused by client's pet(s)during the period for which they are in its care.

28. Home on the Range Pet Sitting LLC accepts no responsibility for security of the premises or loss, if other individuals have access to the home or property, during the terms of this agreement.

29. Home on the Range Pet Sitting LLC will not be liable for injury, damage, disappearance, death or fines of any pet(s) with unsupervised access to property, indoors or out, before pick-up or after drop-off.

30. Home on the Range Pet Sitting LLC agrees to provide the services stated in this agreement in a reliable, trustworthy, and caring manner. In consideration of these services and as an express condition thereof, the client expressly waives all claims against Home on the Range Pet Sitting LLC, its employees or assigns, except those arising from proven deliberate negligence of the driver/handler.

31. Payment is due in the form of Credit Card, Debit Card, Venmo, Apple Pay, or Zelle or prior to the first visit scheduled. If you would like to make a Payment in the form of Cash or Check (payable to Home on the Range Pet Sitting LLC) you must call and schedule the appointment by phone and pay at the time of pick-up.

32. There are no credits for early return. All refunds are credited to future services.

33. A $35 fee will be applied to all returned checks.

34.Dog Walking - Home on the Range Pet Sitting LLC shall exercise all precautions against sickness, injury, escape, loss, accidents or death of Client's Pet(s). Home on the Range Pet Sitting LLC is not responsible for sickness, injury, escape, loss accidents or death of Client's Pet (s) unless caused through negligence or willful misconduct on the part of Home on the Range Pet Sitting Company LLC. Client accepts responsibility for all medical expenses and other damages resulting from an injury to the pet sitter, other persons or other animals caused by the clients pet(s) or negligent act.


We reserve the right to refuse service.

Home on the Range Pet Sitting LLC Owner

Signature Kelley Richie Date January 1, 2024

HOLIDAY PET SITTING CANCELLATION POLICIES

We understand that plans change, especially during these times, and we try to be as flexible as possible regarding your pet care needs.  As a pet sitter, our time is valuable, and there’s a limit to how many visits we can schedule each day or within each time block. There will be times when we have to turn away clients because we’re fully booked. When a client cancels at the last-minute, it may be too late to fill their spot with another client.  I feel my cancellation policy not only needs to be fair to my clients, but also fair to me and my sitters. Additionally, in our service industry, my sitters decide to stay local, to service all our clients, so that they can spend time with their families during the holidays. 

Because of this, we needed to set up a strict cancellation policy.  Holiday cancellation policy is as follows:  15 days’ notice or more prior to day of departure – 100% credit.  7-14 days’ notice prior to day of departure – 50% credit.  6 days or less notice prior to day of departure results in no refund. Refunds and Credits: All refunds are credited to future services.

  • MAJOR HOLIDAYS (Thanksgiving week & Christmas/New Year's week): Less than one week notice, Payment due in full

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